Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@nitrostruts.com.au. Returns must be sent to: PO Box 336, Gembrook, Victoria 3783, Australia. Items sent back without first requesting a return will not be accepted.

Change-of-mind returns

If you've ordered the wrong part or changed your mind, you're welcome to return it within 30 days provided it's unused and in original packaging. Return postage for change-of-mind returns is at the customer's expense.

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact us immediately if the item is faulty, damaged, or you've received the wrong part, so we can make it right. For faulty or incorrect items, we cover return postage and will replace the item or provide a refund.

Warranty

All Nitro Struts gas struts are covered by a 24-month replacement warranty against manufacturing defects. If a strut fails within this period under normal use, contact us with your proof of purchase and we'll arrange a replacement.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Non-returnable items

We cannot accept returns on sale items, gift cards, or special-order items made to your specifications. Please contact us if you have any questions about your specific item.

European Union 14-day cooling-off period

If goods are shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it, unused and in original packaging, with proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at info@nitrostruts.com.au.